operations that produce the highest levels of guest satisfaction and revenue

Service of an uncompromising standard is what separates hotels managed by broughtonHOTELS from the rest of the pack. Whether staying at a limited service budget hotel, or a full service luxury property, patrons deserve to be treated like guests—and our Team Members are their hosts. Consistent training programs, user-friendly systems, and frequent follow-up insures that the expectations of each guest is exceeded during their visit. Our approach is to select high-capacity associates, train them and insure they understand company expectations, and provide them with the maximum opportunity to produce results.

Most administrative and accounting responsibilities are centralized at our home office, which allows on-site managers and employees to put their time and effort into servicing guests. Secret Shopper programs, Reservation Test Call programs, and Guest Satisfaction surveys are used to measure service performance and to maintain the highest standards possible. broughtonHOTELS management visits each property frequently and attends weekly meetings to review results and issues that arise with on-site management. Informal visits are made to meet guests and clients, and to talk with employees.

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